Ofertas de Trabajo

APPLICATION SUPPORT ANALYST

Comarch Colombia S.A.S.

Productores y Distribuidores

Analista

Vacantes: 1

Publicado: 10/12/2018

Finaliza: 02/01/2019

Comarch is a rapidly developing global provider of IT software solutions for leading large enterprises from Telco, Finance, Aviation, Retail and Oil & Gas industries. During its over 20 years history, over 3000 IT projects have been successfully executed and Comarch’s software has been implemented in more than 40,000 companies worldwide.

APPLICATION SUPPORT ANALYST

Responsibilities:
- Managing and handling tickets in productive environment as per SLAs;
- Cooperating and building relationships with customers for understanding the discuss functional specifications, identify problems and prepare input for roadmap;
- Working closely with software engineers on ad-hoc technical projects across platform environment (Linux);
- Producing reports (SQL) from Oracle database based on requests from business and operations departments;
- Cooperating with Project Manager, Customer service department and Product Strategy Department in resolving daily problems and products development;
- Identifying and document all customer issues, feedback and enhancements requests;
- Contributing to Knowledge Base, by documenting frequently asked questions, solutions and techniques;
- Taking ownership of resolving impediments when they are beyond the control of the support team.

Expectations:
- BS Degree in Computer Science, or related field;
- Experience on similar position will be an asset;
- Strong spoken and written English skills with the ability to discuss with other team members about complex issues in an international environment;
- Linux shell awareness and basic knowledge of Oracles/ SQL querying;
- Nice to have: shell scripting;
- Ability to work independently and efficiently;
- Orientation to details and ability to track all customer interactions;
- Complex Problem Solving and critical thinking.

We offer:
- Competitive salary;
- A unique opportunity to be part of branch of a global company with a very positive outlook for growth;
- A stimulating job in a multinational environment;
- Be in an environment with the advantages of being part of an international group where action-taking and ambition is rewarded.

Detalle Oferta:

Área de Trabajo:
Sistemas / Informática
Ubicación de la Oferta:
Bogotá D.C.
Ciudad de la Oferta:
Bogotá D.C.
Duración Contrato:
Jornada
Tiempo Completo
Tipo de contrato
Obra O Labor Determinada
Salario actual:
$8.000.001 y  $10.000.000 Moneda Local
País:
Colombia
Ubicación en el extranjero:

Requisitos

Requisitos mínimos:
Expectations:
- BS Degree in Computer Science, or related field;
- Experience on similar position will be an asset;
- Strong spoken and written English skills with the ability to discuss with other team members about complex issues in an international environment;
- Linux shell awareness and basic knowledge of Oracles/ SQL querying;
- Nice to have: shell scripting;
- Ability to work independently and efficiently;
- Orientation to details and ability to track all customer interactions;
- Complex Problem Solving and critical thinking.
Experiencia Mínima:
0 años
Estudios mínimos:
Especialización
Situación académica:
Dominio Computacional:
Carrera:
  • Computación e Informática
  • Administración de Empresas
  • Administración de Sistemas Informáticos
Idiomas requeridos:
  • Inglés

    Escrito: Bajo - Hablado: Bajo - Lectura: Bajo

Institución:
Dominio de Software:
  • SQL: ninguno
  • Linux: ninguno
Estimado usuario, le recordamos que bajo ninguna circunstancia debe realizar pagos por el registro de su hoja de vida, la participación en un proceso de selección o la postulación a una oferta, ya sea nacional o internacional.

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